About Us

Welcome to the General Services Association Website. The GSA is an association of tutors. The GSA is company limited by guarantee and has been delivering training in the prevention and management of violence and aggression in health and social care since the mid 1990s. We are mainly based in healthcare and have a number of independent tutors. We have tutors throughout the United Kingdom and Eire but we also have tutors overseas. We have nearly 700 registered members. Tutor courses are run throughout the UK and Eire. They are run by a group of 30 senior tutors who have all graduated to this level following the fulfilment of a number of very exacting criteria. We hold an annual conference at venues throughout the UK. Conferences have been held in Newcastle, Edinburgh and York in recent years. We have explored subjects ranging from governmental initiatives to the experiences of service users. Throughout the rest of the website you will be able to explore the approaches we use to help prevent and manage aggression in the workplace. This website is designed in a way that you can understand how we work and how to become a tutor.

Meet The Directors

Mark Bond email Mark Bond

Mark Bond

Mark Bond is from a healthcare background. He started his career in the NHS in 1992 but moved into the private sector and forensic services where he remained as a support worker/health and safety advisor until 2005. Mark qualified as a GSA tutor in May 2004 and became a Senior Tutor in 2010.He has undertaken various teaching qualification including 7302, 7407 and Cert Ed and holds a BSc in Violence Reduction from the University of South Wales. Mark joined Berkshire Healthcare in 2016 as a Personal Safety trainer after leaving South London and Maudsley NHS Foundation Trust where he worked for over 6 ½ years as an advisor in Promoting Safer and Therapeutic Services, he took up the role as leading Personal Safety trainer at Prospect Park Hospital in Reading in April 2017. Mark holds a number of other train the trainer qualifications. These include Health and Safety, First Aid at Work, Anaphylaxis, Oxygen and Various Fire qualifications including Fire Management and Fire Warden. Currently Mark is the Director responsible for collecting the injury data for the GSA, he has also completed a preceptorship pack and is due to complete a theory curriculum for GSA Tutor courses this month. Mark is currently assistant General Secretary

Paula Chapman email Paula Chapman

Paula Chapman

Paula has worked extensively in both the public and private sector since 1992. Her academic background is Psychology with a Post Grad Diploma in Criminal Psychology. She also has a diploma in Management and Leadership & a certificate in Project Management and has just completed a Masters in Learning & Teaching. Paula has worked in healthcare for the last 16 years and is currently the PASMAV project lead in an acute teaching Hospital. In addition to this she is also a CPR/BLS instructor and has delivered training on QQI accredited programmes and on corporate and self development programmes. She is particularly interested in behaviour and motivation and is currently undertaking research on the topic of engagement and motivation in a healthcare setting.

Lilias Coyne email Lilias Coyne

Lilias Coyne

Lilias is from a nursing background, specialising initially in orthopaedics and then moving to Mental Health for the majority of her clinical career. She has been a GSA Tutor since 2002 and a Senior Tutor since 2010. Lilias joined the board of directors in 2011. She is a Violence and Aggression Prevention Advisor for NHS Highland.

Stuart Dickson email Stuart Dickson

Stuart Dickson

Stuart has a professional background in Psychiatric Nursing and he has been a GSA member since its inception in 1996. Stuart has been a Senior Tutor since 2000 and was elected to the Board of Directors in 2007. He has worked on the development of this website and is co-chair of the Scottish Forum. The forum meets three times per year to discuss local issues, GSA developments and share information.

John Gilmour email John Gilmour

John Gilmour

John Gilmour- RMN, BSc (Hons) Professional Practice (Violence Reduction). Director & Senior Tutor (GSA).

Robin Green email Robin Green

Robin Green

Terry Heenan email Terry Heenan

Terry Heenan

Terry has been training tutors from an extensive range of backgrounds for more than 20 years. He has a comprehensive knowledge and understanding of the factors relating to violence and aggression in secure environments. Terry has been the Management of Violence and Aggression Director for Partnerships in Care for the past eight years. He has been a GSA Directors since 2002 and has been a senior tutor since 1997. Terry has led the development of the Core Curriculum of techniques.

Jan Shand email Jan Shand

Jan Shand

Jan is a retired Registered Mental Health and General Nurse with 38 years experience in the NHS holding a variety of Senior Nursing posts, mainly in Challenging Behaviour and Acute Psychiatric Admissions where she developed her interest in Prevention & Management of Violence & Aggression. She set up the Prevention & Management of Violence & Aggression Training and Advisory Service for NHS Lanarkshire in 1999. She managed this department until her retirement in 2011. Jan became an GSA Tutor in 1999, a Senior Tutor in 2004, a Director in 2012 and Deputy General Secretary in 2015.

Colin Shields email Colin Shields

Colin Shields

Colin is the current Chair of the GSA. He is a Physiotherapist by profession and has worked in various clinical and managerial roles in the NHS. He was a Health and Safety Manager in NHS Highland. He has a keen interest in the legal aspects of Health and Safety. Colin has been a GSA tutor since 1999. Colin has been a director of the GSA since 2007. In that time he has led various aspects of work including policy development, business planning and development of this Website.